Will I receive an order confirmation?
Upon successful placement of your order, you will receive an automatic acknowledgement of receipt via e-mail. In case you did not receive the order confirmation, please contact us via the contact form.
Is there an order limitation?
No, as a general rule there is no limitation on orders in the Red Bull Shop. However, you cannot order more than 10 pieces of any individual item (10 products of equal color and size) per order.
Are the products I select always deliverable?
Normally, only items that are actually available are shown in our Red Bull Shop. Unavailable sizes you can't purchase. Although our database is updated on an ongoing basis, in exceptional cases, a certain item might be sold out at the time you send your order. However, the availability of the items you selected is automatically verified before the order process is completed and if any item is not available any more, a message will pop up on your screen.
Is it possible that sold-out products will be available again at a later time?
Yes, as a general rule, any item that was sold out in a certain size and/or color might be available at a later time. Therefore, you might wish to visit our Red Bull Shop in regular intervals and verify whether the desired item is available or not.
How can I place an order?
You can order 24/7 in the Red Bull Shop. Please understand that we cannot accept orders placed by e-mail, letter, telephone or fax.
Shipping costs & delivery periods
What are the shipping costs?
We ship all packages from Chicago, IL. Please see the chart below for shipping rates.
Note: We do not ship to PO Boxes, and apartments will require a package signature.
Will I receive a notification once my order is dispatched?
You will receive a shipping confirmation via e-mail as soon as your package leaves our warehouse. Such e-mail will contain a Fed Ex tracking number based on which you can track the shipping status of your delivery online.
What happens if I am not at home when the goods are delivered?
Please be advised that carriers may require someone to sign for your shipment. (If you are shipping to an apartment or an office building, the carrier will require you to sign for the packages and will not be left at the door.)
Which countries do we service?
- United States of America
- US Virgin Islands
- Puerto Rico
Will I have to pay customs or import charges for my order?
All orders from within the US are free from any customs charges.
Estimated Delivery Times
Can an order be shipped to a PO Box?
No, we can only deliver orders to a physical street address.
What payment options do I have?
- American Express
- Diners Club International
- Amazon Payments
Is there a minimum order value?
In order to ensure that all your wishes can be fulfilled, may they be large or small, there is no minimum order value and no surcharge for small orders in our Red Bull Online Shop.
What are the benefits of a customer account in the Red Bull Shop?
- You can retrieve your order history any time you wish
- You can place your orders more quickly as your invoice and delivery address are stored
What if I forgot my password?
In case you forgot your password, please click on the link "Forgot password?" during the usual log-in process. In the next step, please enter your e-mail address and make sure it is the one you used for registration. An e-mail with the new password will be sent to the stated e-mail address.
Contact and Customer Service
Who can I contact if I have a question relating to the Red Bull Shop?
Our customer service center will be glad to support you. Please send us an email or use the contact form on our website.
- Email: email@example.com
- Toll-free Hotline: 1-800-378-0164 (available Monday through Friday from 9:00 a.m. – 5:00 p.m. CST)